Shipping policy

Shipping Policy

Last Updated: July 7, 2026

Thank you for shopping with Alam Emirates. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy to understand how we process and deliver your purchases.

Order Processing

  • Orders are processed after payment confirmation or order verification.

  • Orders are typically processed within 1–2 business days (excluding public holidays,).

  • Once your order has been processed, it will be prepared for shipment and handed over to our delivery partner.

Please note that processing times may be slightly longer during holidays, promotional events, or periods of high order volume.

Delivery Coverage

We currently deliver across all seven Emirates of the United Arab Emirates, including:

  • Abu Dhabi

  • Dubai

  • Sharjah

  • Ajman

  • Umm Al Quwain

  • Ras Al Khaimah

  • Fujairah

Estimated Delivery Time

Estimated delivery times are:

  • All Over UAE we provide Delivery in 1-2 Business Days

Delivery times are estimates and may vary due to weather conditions, courier delays, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on eligible orders.

Cash on Delivery (COD)

Cash on Delivery is available for eligible locations within the UAE.

Please ensure that:

  • Someone is available to receive the order.

  • The exact payment amount is ready whenever possible.

  • Your contact number is active so our delivery partner can reach you if necessary.

Repeated refusal of COD orders may result in restrictions on future Cash on Delivery purchases.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation via email, SMS, or WhatsApp (where available) with tracking information.

Tracking updates may take up to 24 hours to appear after dispatch.

Delivery Attempts

If no one is available to receive your order, our courier may attempt redelivery or contact you to arrange another delivery time.

Failure to respond after multiple delivery attempts may result in the order being returned.

Additional delivery charges may apply for repeated delivery attempts where applicable.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please verify:

  • Full Name

  • Mobile Number

  • Building/Villa Number

  • Street Name

  • Area

  • Emirate

  • Landmark (if applicable)

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping details.

Multiple Item Orders

If your order contains multiple products, they may arrive in separate packages depending on product availability, warehouse location, or shipping logistics.

You will not incur additional shipping charges for split shipments unless clearly stated during checkout.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

  • Public holidays

  • Severe weather

  • Customs or government inspections (if applicable)

  • Courier operational issues

  • High seasonal demand

  • Events beyond our reasonable control

We appreciate your patience in such situations.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost during transit, please contact our Customer Support team as soon as possible.

Include:

  • Your Order Number

  • Photos of the package (if damaged)

  • A brief description of the issue

We will work with the shipping carrier to resolve the matter promptly.

Incorrect Delivery Information

If an order cannot be delivered because of incorrect customer information or failure to respond to courier communications, additional shipping or re-delivery charges may apply.

Contact Us

If you have any questions regarding shipping or your order status, please contact our Customer Support team through our Contact Us page or the email address provided on our website.

Please include your Order Number so we can assist you as quickly as possible.