Terms of service

Terms of Service

Last Updated: July 7, 2026

Welcome to Alam Emirates. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our services.

If you do not agree with any part of these Terms, please do not use our website.

1. Acceptance of Terms

By accessing our website, creating an account, or placing an order, you confirm that you:

  • Are at least 18 years of age or have permission from a parent or legal guardian.

  • Have the legal capacity to enter into a binding agreement.

  • Agree to comply with these Terms of Service and all applicable laws and regulations.

2. Products and Availability

We strive to display our products as accurately as possible. However:

  • Product images are for illustrative purposes and may vary slightly from the actual product due to lighting, screen settings, or manufacturing updates.

  • Product descriptions, specifications, colors, dimensions, and packaging may change without prior notice.

  • Product availability is subject to stock and may change at any time.

We reserve the right to discontinue or limit the sale of any product without prior notice.

3. Pricing

All prices displayed on our website are in United Arab Emirates Dirham (AED) unless otherwise stated.

While we make every effort to ensure pricing accuracy, errors may occasionally occur. If an incorrect price is identified after your order is placed, we reserve the right to cancel the order and issue a full refund or contact you before processing.

4. Orders

After placing an order, you will receive an order confirmation email or message acknowledging receipt of your order.

This confirmation does not constitute acceptance of your order. We reserve the right to:

  • Accept or decline any order.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Limit quantities purchased per customer.

  • Request additional verification before processing an order.

If an order cannot be fulfilled, any payment received will be refunded in accordance with our Refund Policy.

5. Payment

We accept the payment methods displayed at checkout.

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.

  • The billing information provided is accurate and complete.

Payments are processed through secure third-party payment providers.

6. Shipping and Delivery

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery delays may occur due to circumstances beyond our reasonable control, including:

  • Public holidays

  • Weather conditions

  • Courier delays

  • Operational disruptions

Please refer to our Shipping Policy for complete shipping information.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before requesting a return or refund.

8. Customer Responsibilities

You agree to:

  • Provide accurate and complete information when placing orders.

  • Keep your account information secure.

  • Use our website only for lawful purposes.

  • Not misuse, interfere with, or attempt to disrupt our website or services.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Images

  • Product listings

  • Graphics

  • Text

  • Icons

  • Website design

is owned by or licensed to us and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without our prior written permission.

10. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for:

  • Indirect or consequential damages.

  • Loss of profits or business opportunities.

  • Delays beyond our reasonable control.

  • Any damages arising from improper use of products.

Our total liability shall not exceed the amount paid for the relevant order.

Nothing in these Terms excludes or limits liability where such exclusion is not permitted under applicable law.

11. User Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

You are responsible for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

12. Promotional Offers

From time to time, we may offer discounts, promotional codes, or special offers.

These promotions:

  • Are subject to specific terms and expiry dates.

  • Cannot be exchanged for cash unless required by law.

  • May be modified or withdrawn at any time.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the content, policies, or practices of third-party websites.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Any changes become effective immediately upon publication on this website. Continued use of our website after updates constitutes acceptance of the revised Terms.

16. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.

17. Contact Us

If you have any questions regarding these Terms of Service, please contact our Customer Support team through our Contact Us page or the email address provided on our website.

We will do our best to respond to your inquiry promptly.